Business Strategy: Real-Time Service, telling method of maintaining customer

We have every large-scale companies and small-scale attempt to sharpen its business strategy because it influences:

1. The growth of industry and business so fast
2. Ease of regulation and the establishment of corporate information
3. Dipermudahnya regulation of foreign investors in, although
restricted to partial
4. Era of globalization that began plugging element of competition with no limits
5. Era of information technology opens the discourse of global business understanding to anyone



One of the business strategy taken is how to retain existing customers. Retain existing customers is in my opinion can be divided into:

1. A very loyal customer that can be categorized fanatic
2. Loyal customers who are in transition from a satisfied customer
3. Satisfied customers (can be started only from 1 transaction)
4. Customers who are thought to determine the reaction / perception of your company

Real-time service which is regarded as a great strategy in this competitive era, has a strength that customers today terpuasakannya not necessarily be satisfied again on another day, although the shape and quality of the same product, so the need to develop Real-Time Service that is more capable of fulfilling the 'value' (rather than purely physical) of the customer.

Real-time service (RTS) as a key to winning business and business strategy to retain customers has a concept, among others:

1. Maintaining quality relationships with customers by always trying to maintain proximity to customers in various ways: Provides a free telephone pulsaMembangung a web keomunikasi able to bridge wherever and whenever, because the address is very easy to memorize www.perusahaan.com than having to memorize long home address and phone number and fax. Website as RTS elements cultivated by American companies. (Information about creating web; www.visimaster.com)
2. Conditioned in order to create a memorable experience for the customer
3. Building elements of communication with the support of strategic information that could answer the question in the minds of customers
4. Provide management strategy or complain as a form of storage media requests and customer complaints quickly, accurately and "very answer".
5. Provide feedback acceptance patterns or feedback to improve products and services for the future.

Of all the methods and strategies that once you apply, Have you complete the above elements?

This article was written by KIP Pranashakti IPAN to input a digital printing business associates in Yogya ever worried sebagain will lose customers.
Original Article http://ipan.web.id/strategi-bisnis-real-time-service-metode-jitu-mempertahankan-pelanggan/